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returns

You can return any full price item/s for a refund, credit note for 110% or an exchange within 30 days of your order date if the item/s is unused with the original tags still attached and in the original packaging.

You can return any sale item/s for an exchange or credit note for 110% within 30 days of your order date. Unfortunately we do not accepted refunds for sale merchandise.

Denim + Cloth does not cover the cost of your return postage. However PayPal now has a system for covering return postage (please see below).

DOMESTIC RETURNS

You can make your return in person at any of our Denim + Cloth stores or you can send your purchase back to us (within 30 days for full price merchandise / 30 days for sale merchandise). You will need to enclose a copy filled out of the return form for our online team.

Domestic online return to online warehouse:

  • Ship to the following address : DENIM + CLOTH RETURNS 162 King William Rd Hyde Park SA 5061.
  • When returning items to our online team, you are responsible for the cost of the return.
  • We highly recommend using a tracked method of postage to ensure your return arrives to us safe and sound.
  • It is your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us.

Domestic online return in store:

  • Your return must be accompanied by your online order confirmation email and the online return form filled out clearly.
  • Your return can be dropped in store, however refunds cannot processed in store.
  • Staff reserve the right to refuse a return when the item/s does not comply with our policy.
  • Our in store team will deliver your return to our online warehouse where your order will be assessed and refunded within 1-2 business days.

INTERNATIONAL RETURNS

For all international orders you can only return to our online warehouse in Australia. Your item/s must arrive back to our online warehouse within 30 days for full price and sale merchandise.

Please download the complete our online return form to ensure we can process your request as soon as possible. This should be included with your return. Once completed please follow the below instructions.

International return to online warehouse:

  • Ship to the following address : DENIM + CLOTH RETURNS 162 King William Rd Hyde Park SA 5061.
  • When returning items to our online team, you are responsible for the cost of the return.
  • We highly recommend using a tracked method of postage to ensure your return arrives to us safe and sound.
  • It is your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us.

DENIM + CLOTH RETURN PROCESSES

Please see below our online refund, exchange and credit note procedures in place, keeping in mind our return and exchange policies stated further down the page.

Refunds will be processed:

  • If item/s are full price or discounted with a promotional code.
  • Within 1-2 business days of receiving your return.
  • Via the payment method you made on your order.
  • Credit card refunds processed via stripe will be visible in your account within 1-6 business days depending on your financial institution.
  • PayPal refunds will be visible in your PayPal account within 1-2 business days.
  • Afterpay refunds will be visible in your account within 3-5 business days depending on your financial institution. If you are part-refunding your order the cost of the cancelled item will be deducted off future payment instalments.

Exchange process:

You can exchange any full price or sale item/s within 30 days of your order purchase. As long if the item/s has the original tags attached and is unused.  Please be sure to fill out and enclose our online return form for online team.

Exchanging via our online warehouse:

  • Please ship to DENIM + CLOTH RETURNS 162 King William Rd Hyde Park SA 5061.
  • When returning item/s via the post for a size exchange or item change, we will facilitate this where the stock is available within the company, however please note exchange requests are not held.
  • To avoid missing out on a requested item/s we suggest placing a new order to secure the stock, then request a refund/store credit for the returning item/s.
  • If unfortunately we have sold out of the item/s you have requested on your online order form we will make contact with you via email to inform you and will request more information from you on whether you would like an alternate item/s shipped or your item/s refunded/provided store credit with.
  • When returning items to our online team, you are responsible for the cost of the return.
  • We highly recommend using a tracked method of postage to ensure your return arrives to us safe and sound.
  • It is your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us.
  • Any online exchange to equal value will be processed immediately.
  • Any online exchange to greater value as original spend will be contacted to arrange payment for the difference.

Exchanging in store:

  • Head into any one of our Denim + Cloth stores with your item/s, your order confirmation and online return form filled out so that our team in store can process your exchange for you.
  • Staff reserve the right to refuse a return when the item/s does not comply with our policy.
  • Any in store exchange to equal or greater value as original spend will be processed in store via cash or credit card.

Credit note for 110%- how does it work?

Should you wish to return your purchase for a credit note, we will issue a credit note of 110% of your order value excluding shipping costs. This credit (in the amount of your paid price and minus shipping, plus 10%) will be emailed to you once your return has been processed, and will be available to use immediately through our online store.

Credit note for 110% process via online warehouse:

  • Return item/s to our online warehouse : DENIM + CLOTH RETURNS 162 King William Rd Hyde Park SA 5061.
  • Enclose our online return form with request for a 110% online credit note.
  • When returning items to our online team, you are responsible for the cost of the return.
  • We highly recommend using a tracked method of postage to ensure your return arrives to us safe and sound.
  • It is your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us.
  • Once processed our online team will contact you via email with your credit note coupon code.

Credit note for 110% in store:

  • Head into any one of our Denim + Cloth stores with your item/s, your order confirmation and online return form filled out so that our team in store can process this for you.
  • Staff reserve the right to refuse a return when the item/s does not comply with our policy.

DENIM + CLOTH RETURNS AND EXCHANGE POLICY

Before you return your items, returns and exchanges will only be accepted when:

  • Item/s are in their original condition they were in when you received them. Not worn, washed or altered in any way.
  • Item/s are in their original packaging (when applicable) eg shoe boxes must be returned without damage to the box.
  • Tags remain attached to garments (hygiene stickers on swimwear must remain in the same place as sold or shipped and all swimwear sold as a set must be returned as a set)
  • Proof of purchase is provided.
  • Our online return form is included with your return.

Please note returns on underwear, hair clips, scrunchies and pierced jewellery are not accepted.

FAULTY ITEMS-

If your order arrives faulty or damaged contact us as soon as you can. We’ll do our best to resolve the situation ASAP. If a fault appears in your product through normal wear please contact us with a photo via email and send the item back to our online warehouse.

Once our warehouse receives the goods our returns team will inspect them. We aim to process the return as quickly as we can, however some faults may need to be assessed by the manufacturer before a refund or replacement can be issued. In this case we will keep you in the loop. This can take up to a few weeks. If the product is deemed faulty we will gladly reimburse the return shipping up to $10.00 provided you include the postage receipt with the product.

Our returns team may conclude that the damage is due to normal wear and tear, unfortunately in this instance we cannot offer a refund or exchange. The garment will be returned to you at your expense. Our team will keep you informed during this process.

Faulty item/s contact and return process:

  • Contact our customer care team as soon as possible with photos of the fault, original order confirmation and as much information regarding the quality/fault of your purchased item.
  • Return the product to our online warehouse if you are unable to return the item/s to one of our stores for assessment.

PAYPAL HAS YOUR RETURN SHIPPING COSTS COVERED-

To submit a refund request you must submit a claim within 14 days of returning the item/s.

How to request a refund via PayPal: attach the following documentation

  • A completed online claim form submitted via www.paypal.com.au/returns; OR you can also log into your account and locate the form through there.
  • The confirmation email for your PayPal Transaction or a screen shot of your PayPal account showing the full amount of your order was paid using your PayPal account, with of course the PayPal transaction ID.
  • A copy of your return shipping receipt showing the amount you paid and our returns address it was sent to.

Documents must be clearly legible and emailed to [email protected]

How will you receive your refund?

Your refund will be paid directly into your PayPal account. Once you refund request is accepted, PayPal will send you the following-

  • Confirmation of your request within one business day.
  • A notice of approval OR rejection of your shipping refund request (this will generally be done within 5 business days from the date of receiving your request)
  • Your refund then should be processed within 10 business days from your approval notice sent to you by them.

For more information on the PayPal returns service, please see their General Conditions of use here.

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